Delivering Knock Your Socks Off Service

It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how custo... (more)

It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today. (less)