Conducting The Reference Interview

(more)

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produ... (more)

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. zThis valuable training resource presents a great deal of very useful information.y - School Library Journal. --zA terrific training tool for all types of libraries. Highly recommended.y - Video Librarian. (less)